Fraud Investigation Specialist - Krazy mantra

DESCRIPTION

Initiate effective communications with customers, financial institutions, and cardholders as necessary for obtaining verification of information and handling chargeback Daily review and disposition of transactions flagged for investigation. Daily processing and documenting chargeback Continuously monitor the status of incoming orders requiring investigation Utilize multiple internal email management applications to communicate with customers Identify, document, and communicate detected fraud trends, suspicious transaction characteristics and patterns Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends Work with customer service to address customer questions and concerns regarding an investigation. Manage and respond to escalations from internal and external parties with proper urgency and effective communication strict adherence to security protocol regarding company and customer data and related communications Participate in ad hoc projects/assignments as necessary BASIC QUALIFICATIONS High school diploma or equivalent 2+ years of experience in Customer Service or Investigations Specialist role 1 year of experience relevant to risk management, fraud investigation, or financial analysis

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